Refund policy
2. Return & Refund Policy
β’ If you receive a defective, damaged, or incorrect product, you are entitled to a replacement, repair, or refund in accordance with the Australian Consumer Law (ACL) and the New Zealand Consumer Guarantees Act (CGA).
β’ Please contact our customer support team as soon as possible if an issue arises.
β’ Change-of-mind returns are accepted only if the product is unopened and unused. In such cases, the return shipping cost is the customerβs responsibility. (Defective/damaged/incorrect items will be returned at no cost to you.)
β’ Refunds will be processed within 5β7 business days after the returned product is received and inspected.
β’ This policy does not limit your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act.
Β