Cookie Policy

🌐 VIVELO Cookie Policy

Last updated: November 2025

This Cookie Policy explains how VIVELO Pty Ltd (“we”, “us”, “our”, or “VIVELO”) uses cookies and similar tracking technologies on our websites, online stores, and digital services (“Services”). These technologies help us improve your browsing experience, analyze traffic, personalize content, and measure marketing performance.

For simplicity, all such technologies are referred to as “Trackers” in this document unless specifically defined otherwise.

1. What Are Cookies and Trackers?

Cookies are small data files stored on your device when you visit a website.
Other related technologies—such as pixels, tags, scripts, fingerprinting, web beacons, local storage—also allow us to store or access information on your device.

Together, these are called Trackers.

Some Trackers are necessary for our Services to function. Others help us with analytics, personalization, or advertising.

Depending on your region’s laws, certain Trackers may require your consent before they are used.

2. Types of Trackers We Use

A. Strictly Necessary Trackers

These Trackers are essential for the operation of our website.
They enable functions such as:

  • Shopping cart and checkout

  • Account login

  • Security and fraud prevention

  • Website stability and performance

These do not require user consent.

B. Analytics & Measurement

Used to analyze how visitors use our website, identify issues, and improve performance.

Google Analytics 4 (GA4)

– Tracks website usage
– Helps us improve site speed, navigation, and user experience
– IP anonymisation is applied before storage

Data processed: device info, browser, pages visited, time spent, interactions
Storage period:

  • _ga: 2 years

  • ga*: 2 years

C. Marketing & Advertising Trackers

These Trackers help us:

  • Show personalized ads

  • Measure ad performance

  • Retarget users who showed interest in our products

Meta Pixel (Facebook/Instagram)

Used to measure conversions and deliver relevant ads.
Storage period:

  • _fbp: 3 months

  • fr: 3 months

Google Ads Conversion Tracking

Links user actions on our website to Google Ads campaigns.
Storage period:

  • IDE: 2 years

  • test_cookie: 15 minutes

3. Managing Cookie Preferences

Depending on your location, you may see a Cookie Consent Banner when you access our website.

You can:

  • Accept all cookies

  • Reject non-essential cookies

  • Customize categories

  • Withdraw consent at any time

You may also adjust your browser settings to:

  • View cookies

  • Block cookies

  • Clear cookies

Here are links to common browser cookie guides:

  • Chrome

  • Firefox

  • Safari

  • Edge

  • Brave

  • Opera

On mobile devices, you can manage ad tracking through system settings.

4. How to Opt Out of Interest-Based Advertising

You can opt out of personalized advertising through the following platforms:

Global & Regional Options

  • Digital Advertising Alliance (US)

  • Network Advertising Initiative (US)

  • YourOnlineChoices (EU/UK)

  • DAAC (Canada)

  • DDAI (Japan)

Mobile Apps
You can also use AppChoices to manage ad preferences on mobile devices.

5. Consequences of Disabling Trackers

If you block or delete certain Trackers:

  • Some features may not work properly (e.g., checkout, login)

  • Your shopping experience may be limited

  • Personalized content and recommendations may not appear

Essential cookies are required for the website to function.

6. Data Controller

VIVELO Pty Ltd
Responsible Supplier Number: E9791
Address: 102 Cumberland Drive, Flagstaff, Hamilton, Waikato 3210, New Zealand
Email: support@viveloaura.com

Depending on your location, VIVELO may also operate through regional affiliates or authorized partners.

7. Third-Party Services

We use third-party tools (Google, Meta, Shopify, payment processors, etc.) that may set and manage their own Trackers.

Their use is governed by their respective Privacy Policies.
We encourage users to review those policies for full details.

8. Definitions

Personal Data
Information that identifies or could identify an individual.

Usage Data
Automatically collected data such as IP address, device type, browser, pages visited, time stamps, etc.

User
Any individual using our website.

Data Controller
The entity determining how and why Personal Data is processed (VIVELO).

Tracker
Any technology that stores or accesses information on a user’s device.

9. Legal Basis

This Cookie Policy was prepared to comply with multiple global regulations including:

  • GDPR (EU/EEA)

  • UK GDPR

  • CCPA/CPRA (USA – California)

  • PIPEDA (Canada)

  • Privacy Act (Australia/NZ)

  • and other international privacy standards

10. Updates to This Policy

We may update this Cookie Policy from time to time to reflect:

  • Changes in technology

  • Legal requirements

  • Business practices

The “Last Updated” date at the top indicates the most recent revision.