Privacy policy
Vivelo Privacy Policy (Australia & New Zealand)
Last updated: September 7, 2025
Vivelo (“we”, “our”, or “us”) operates this online store and website to provide you, the customer, with a curated shopping experience (the “Services”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services.
By using the Services, you acknowledge that you have read and understand this Privacy Policy.
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Personal Information We Collect
We may collect or process the following personal information:
• Contact details: Name, address, billing/shipping address, phone number, email
• Financial information: Credit/debit card, payment details, transaction history
• Account information: Username, password, preferences
• Transaction information: Products viewed, purchased, returned, exchanged, or cancelled
• Communications: Messages sent to us, support inquiries
• Device & Usage information: IP address, browser type, site activity
Personal information does not include anonymized or de-identified data.
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How We Collect Personal Information
We may collect personal information from:
• Directly from you: Account creation, purchase, communication
• Automatically: Cookies, device information, website usage
• From service providers: Payment processors, shipping companies, analytics
• From partners or third parties: Where relevant and lawful
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How We Use Your Personal Information
• Provide & improve Services: Process orders, manage accounts, remember preferences, recommend products
• Marketing & Advertising: Send promotional messages, show targeted ads
• Security & Fraud Prevention: Authenticate accounts, detect fraudulent activity, protect Services
• Customer Support: Respond to inquiries, provide effective service
• Legal Compliance: Comply with Australian/New Zealand law, respond to valid legal requests
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How We Share Your Personal Information
We may share your information with:
• Shopify and service providers (e.g., payment processing, shipping, IT support)
• Marketing partners for promotional services
• Our affiliates or corporate group
• Third parties with your consent (e.g., social media integrations)
• Legal authorities or in business transactions (merger, bankruptcy, etc.)
Shopify may process your information outside Australia/New Zealand to provide enhanced features.
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Your Privacy Rights
Depending on where you live, you may have the following rights:
• Access: Request the personal information we hold about you
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive a copy of your data or transfer it to another provider
• Manage Communications: Opt-out of marketing emails anytime
Vivelo complies with the Australian Privacy Act 1988 and the New Zealand Privacy Act 2020.
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Security & Retention
• We implement reasonable security measures to protect your data, but cannot guarantee perfect security.
• Personal information is retained only as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce policies.
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Children
• Our Services are not intended for children under the age of 16.
• If a parent/guardian believes their child has provided personal information, they may contact us to request deletion.
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Third-Party Websites
• Our Services may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.
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International Transfers
• Your information may be processed outside Australia/New Zealand where required to provide Services.
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Changes to This Privacy Policy
• We may update this Privacy Policy to reflect changes in practices, legal requirements, or operational reasons.
• Updated versions will be posted on our website with a revised “Last updated” date.
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Contact Us
For questions or to exercise your privacy rights, please contact us:
• Email: lgkkh1@gmail.com
• Address: 13/9 Uniplaza Ct, Kearneys Spring, QLD, 4350, AU