Frequently Asked Questions

About Vivelo

What is the Vivelo Aura electronic diffuser?

Vivelo Aura Diffuser is an aromatherapy electronic diffuser designed to let you enjoy fragrance effortlessly in various spaces.

Anytime, anywhere, you can freely experience five scents by replacing the fragrance filters.

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Is the Vivelo Aura electronic diffuser safe?

Yes! Vivelo Aura Diffuser is an officially certified product that has received multiple international safety certifications, including RCM certification.

Equipped with an overheating protection feature, it is a safe electronic device that can be used with confidence anytime, anywhere!

How long can the fragrance filter be used?

Usage may vary depending on the environment and frequency,

but on average, one fragrance filter can be used for about 1–2 months.

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Can the scent intensity be adjusted?

Vivelo Aura Diffuser allows you to adjust the scent intensity through four different modes.

You can set it to your preferred level based on your environment and personal preference.

For more detailed information about the product,

please check the link below!

View Product Manual

Vivelo Customer Service

How long does shipping take?

Orders are generally delivered within 5–15 business days after payment.

Delivery times may vary depending on the region.

How much is the shipping fee?

Vivelo provides free shipping on all products!

However, in cases of exchanges or returns due to a change of mind,
round-trip shipping fees may apply.

Exchange, Return & A/S Policy

If a product has a clear defect, we will provide a free replacement after inspection, with no time limit.

Exchanges and returns are only available when an actual defect is verified, and all processes are conducted through a thorough inspection.

For exchanges or returns due to a change of mind, round-trip shipping fees may apply.

Additionally, damage caused by user negligence or external impact,
or products showing signs of use, may be restricted from exchange or return.

If the case does not qualify for a free replacement, paid A/S service (including round-trip shipping and service fees) will apply.

For product inquiries, exchanges, returns, or A/S requests, please contact us through the chat support located at the bottom-right corner of our website, and we will assist you promptly.

What payment methods are available?

We support a variety of payment options, including:

Credit Cards: Visa, Mastercard, American Express, JCB, UnionPay, Discover, Diners Club

Digital Wallets: WeChat Pay, GrabPay, LINE Pay, GCash, Touch ’n Go, Dana

Online Payments: PayPal

Bank Transfer: FPX (Malaysia)

Convenience Store Payments: FamilyMart, Lawson, Ministop

Please note that available payment methods may vary depending on your region and environment.

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