Shopping Guide(FAQs)

Q1. What is the Vivelo Aura electronic diffuser?

A: The Vivelo Aura is an electronic diffuser that allows you to easily enjoy fragrances at home or in the office. It operates via USB or a dedicated power adapter, and you can enjoy different scents by replacing the fragrance filters.

Q2. How do I use the fragrance filters?

A: Simply insert the fragrance filter into the diffuser and turn it on. A set of 5 filters typically lasts about 1–2 months, depending on usage and environment.

Q3. Is the Vivelo Aura electronic diffuser safe?

A: Yes, the Vivelo Aura is a certified safe electronic product equipped with an overheating protection feature. It is safe to use around children and pets.

Q4. Can I purchase fragrance filters separately?

A: Yes, Vivelo fragrance filter sets (5 pieces) are available for separate purchase.

Q5. How long does shipping take?

A: Orders are generally delivered within 5–15 business days after payment.
Delivery times may vary depending on the region.

Q6. Is there a shipping fee?

A: VIVELO provides free shipping services for all of its products.

Q7. What should I do if there is a problem with the product?

A: If a product has a clear defect, we will provide a free replacement at any time after inspection, with no time limit.

Replacements are carried out only when an actual defect is verified, and every step goes through a thorough inspection process.

However, damage caused by user negligence or external impact is excluded from the free replacement policy.

In such cases, paid A/S service (including round-trip shipping and service fees) will apply.

For product inquiries or A/S requests, please contact us through the chat support located at the bottom-right corner of our website, and we’ll assist you promptly.

Q8. What payment methods are available?

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Q9. What should I do if the scent is too weak or too strong?

A: Try adjusting the fragrance intensity or checking the filter replacement cycle. The scent diffusion may also vary depending on the diffuser’s location and ventilation.

Q10. What happens if I use the fragrance filter for too long?

A: The scent will weaken, and dust or particles may build up. We recommend replacing filters every 1–2 months for best results.

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