Product Service Guide

🛠️ VIVELO Product Service Guide (AS Service)

The VIVELO Customer Service Team provides prompt and accurate guidance throughout all A/S (After Service) procedures, including product replacement.

 

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⚠️ A/S Notice

A/S may not be available for discontinued products or those with unavailable parts.
(For further details, please contact our customer service team when submitting your A/S request.)

 

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📌 A/S Method & Warranty Policy

VIVELO prioritizes customer convenience and trust by operating an A/S policy focused on product replacement rather than factory repair.
The warranty period is 6 months from the date of purchase, and A/S is provided as a paid service.

During the service process, round-trip shipping and service fees may apply,
and the product condition will be inspected before informing you of the eligibility for replacement or repair.

 

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🔄 Product Replacement Policy

If a product shows a clear and verified quality issue, it will be replaced with a new one.
Replacements are only made when an actual defect is confirmed, not for minor or subjective issues.
The replacement process will be carried out promptly after inspection.

 

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⚠️ If Repair Is Not Possible

Damage caused by customer negligence or misuse is excluded from free replacement.
However, any issue arising from manufacturing defects will be handled according to this policy.

 

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⏰ Warranty Period 

✅ Initial defect replacement: No time limit defective products can be replaced at any time after verification.

 

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💬 Customer Inquiry

For any product-related questions, please contact us via the chat support located at the bottom-right corner of our official website.