Shipping
Orders placed before 3:00 PM (KST / UTC+9) are shipped on the same day.
Orders placed after this time will be processed and shipped on the next business day.
Delivery times may vary depending on the destination country and local logistics conditions.
Global shipping is available to most regions worldwide.
Returns
Returns are accepted only for defective or damaged products upon arrival.
For change-of-mind returns, requests must be made within 7 days of receipt, and round-trip shipping costs are the responsibility of the customer.
Returned items must be unused and in their original packaging.
Please contact our support team before sending back any product to ensure smooth processing.
(VIVELO reserves the right to decline returns that do not meet the above conditions.)